Dear patients,

Thankyou for your valuable feedback.

Your feedback was mostly positive, and above the benchmarks for all other surgeries that do the surveys in Australia.

Waiting time (in the surgery, for your appointment), was identified as the area in which we need to improve.

We are working on this, and will hopefully be able to reduce your waiting time where possible, notwithstanding emergencies that may occur on the day.

When we undergo accreditation again in three years, we will be surveying patients again and will look forward to getting feedback from you that waiting times have improved.

Best regards,

Nathan, Phil, Rita, Narelle and Jessica

Dunoon General Practice, May 2024